Services
Desktop/Laptop Agent
This is an agent based system. Every managed desktop or laptop must have the RITM agent installed. The agents can be deployed manually, with a remote deployment tool provided by SpectraWatch or by login scripts/GPOs. The desktop agent collects system configurations, asset information (software and hardware), Microsoft patch status, S.M.A.R.T. harddrive statistics, and antivirus and anti-spyware information which are then sent to the Data Center Application. The Desktop Agent is also responsible for executing patch and software deployments, uninstall routines, maintenance activities and remote control initiation. The Desktop Agent performs its functions based on instructions received from the Data Center Application.
Server Agent
Like the Desktop Agent, the Server Agent must be installed on every Windows Server that will be monitored or managed. The Server Agent monitors parameters on the host server and can be directed to monitor Linux servers and SNMP network devices. The Server Agent continuously monitors performance counters, log files,event logs, WMI data and a myriad of other critical files and information sources transmitting this information to the Data Center Application for further processing, analysis and alerting. When an issue occurs on the host server or on other devices being monitored by the Server Agent, the agent sends the alert to the Data Center for immediate processing and any necessary alerting.
Alerts are posted on the SpectraWatch web portal, are entered into our ticketing system or can be sent by e-mail/cell phone. The Server Agent also collects and transmits data to the Data Center that will be utilized for performance trending and analysis.
Data Center Application (DCA)
The DCA is responsible for alert management, analytical processing, managing secure connections with the Server and Desktop Agents, ticket workflow management and running SpectraWatch’s internal NOCCS (Network Operations Center Control Software). The DCA resides on a highly redundant server farm.
