Products
The Recovery Team
BCPlan is a single point of contact. We gather all the information necessary for recovery and work to minimize any business interuption.
Remote Monitoring of Network, Systems and Equipment
BCPlan program utilizes The 247GUARDIAN service for Remote IT Minitoring (RITM). This service has the following main components:
- Agents are installed on every desktop and server that will be managed.
- The data center application handles all the analytical processing, alerting, reporting and controls the interaction with the agents.
- A Web Portal and Remote Administration Console for the IT service providers’ engineers as well as engineers at the NOC to analyze and troubleshoot problems.
- An optional gateway software component which caches downloads for desktops such as patches and updates for the agents. This allows downloads to occur from a local source rather than each agent going out to the data center and downloading patches and updates separately.
The Components
Desktop/Laptop Agent RITM is an agent based system. Every managed desktop or laptop must have the RITM agent installed. The agents can be deployed manually, with a remote deployment tool provided by SpectraWatch or by login scripts/GPOs. The desktop agent collects system configurations, asset information (software and hardware), Microsoft patch status, S.M.A.R.T. harddrive statistics, and antivirus and anti-spyware information which are then sent to the Data Center Application. The Desktop Agent is also responsible for executing patch and software deployments, uninstall routines, maintenance activities and remote control initiation. The Desktop Agent performs its functions based on instructions received from the Data Center Application.
Server Agent
Like the Desktop Agent, the Server Agent must be installed on every Windows Server that will be monitored or managed. The Server Agent monitors parameters on the host server and can be directed to monitor Linux servers and SNMP network devices. The Server Agent continuously monitors performance counters, log files,event logs, WMI data and a myriad of other critical files and information sources transmitting this information to the Data Center Application for further processing, analysis and alerting. When an issue occurs on the host server or on other devices being monitored by the Server Agent, the agent sends the alert to the Data Center for immediate processing and any necessary alerting.
Data Center Application (DCA)
The DCA is responsible for alert management, analytical processing, managing secure connections with the Server and Desktop Agents, ticket workflow management and running BCPLAN’s internal NOCCS (Network Operations Center Control Software). The DCA resides on a highly redundant server farm.
